---
title: "Mortgage Market Intel #5 - What DISC Reveals About Today’s Loan Officer"
description: Mortgage industry analysis of loan officer attrition, recovery trends, and when LOs switch companies, with month-by-month data and 2025 insights.
image: https://mortgagemarketintelligence.net/hs-fs/hubfs/RETR%20Newsletter-05-DISC-Average.png?upscale=true&width=1120&upscale=true&name=RETR%20Newsletter-05-DISC-Average.png
---

 Feb 2, 2026 7:00:02 AM

# Mortgage Market Intel #5 - What DISC Reveals About Today’s Loan Officer

![Picture of James Hooper](https://mortgagemarketintelligence.net/hs-fs/hubfs/Imported%20sitepage%20images/1744746580901.jpg?width=50&name=1744746580901.jpg) [ James Hooper ](https://mortgagemarketintelligence.net/author/james-hooper)

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| ### **Market Movers** Last week, **282 **originators switched companies and **943 **individuals obtained their NMLS license. Notable originator movements last week include: - [David Clark](https://retr.app/LoanOfficer/Profile/53136?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($103.8M, 472 units) joined [American Financing Corporation](https://retr.app/LoanOfficer/OfficeProfile/182334?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from LIGHTWORKERS HOME LOANS INC. - [William Roberts](https://retr.app/LoanOfficer/Profile/1145885?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($87.1M, 109 units) joined [CrossCountry Mortgage, LLC](https://retr.app/LoanOfficer/OfficeProfile/3029?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from UMortgage LLC - [Thomas Wright](https://retr.app/LoanOfficer/Profile/189187?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($62.4M, 213 units) joined [KBHS Home Loans, LLC](https://retr.app/LoanOfficer/OfficeProfile/1542802?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from DHI MORTGAGE COMPANY, LTD. - [Todd Johnson](https://retr.app/LoanOfficer/Profile/60572?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($59.9M, 122 units) joined [Directors Mortgage, Inc.](https://retr.app/LoanOfficer/OfficeProfile/3240?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from Change Lending, LLC - [Jessica Gonzalez](https://retr.app/LoanOfficer/Profile/195791?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($46.3M, 172 units) joined [Right Start Mortgage, Inc.](https://retr.app/LoanOfficer/OfficeProfile/35960?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from Highlands Residential Mortgage, Ltd. - [Marina Keselman](https://retr.app/LoanOfficer/Profile/15762?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($44.1M, 145 units) joined [Lakeview Loan Servicing, LLC](https://retr.app/LoanOfficer/OfficeProfile/391521?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from Rocket Mortgage, LLC - [Justin Caruso](https://retr.app/LoanOfficer/Profile/19982?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($42M, 188 units) joined [Mutual of Omaha Mortgage, Inc.](https://retr.app/LoanOfficer/OfficeProfile/1025894?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from West Capital Lending, Inc. - [Michael Curtin](https://retr.app/LoanOfficer/Profile/115551?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($41.9M, 117 units) joined [CMG Mortgage, Inc.](https://retr.app/LoanOfficer/OfficeProfile/1820?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from MLD Mortgage Inc. - [David Costello](https://retr.app/LoanOfficer/Profile/152503?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($40.2M, 70 units) joined [Churchill Mortgage Corporation](https://retr.app/LoanOfficer/OfficeProfile/1591?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from Hoot Home Loans LLC - [Charles Toll](https://retr.app/LoanOfficer/Profile/60400?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($37.6M, 88 units) joined [CrossCountry Mortgage, LLC](https://retr.app/LoanOfficer/OfficeProfile/3029?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from GRIFFIN FUNDING, INC. - [Christopher Shead](https://retr.app/LoanOfficer/Profile/137043?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($36.7M, 66 units) joined [Fairway Independent Mortgage Corporation](https://retr.app/LoanOfficer/OfficeProfile/2289?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from Movement Mortgage, LLC - [Russell Piazza](https://retr.app/LoanOfficer/Profile/17699?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) ($36.1M, 163 units) joined [CMG Mortgage, Inc.](https://retr.app/LoanOfficer/OfficeProfile/1820?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) from PennyMac Loan Services, LLC Figures are based on last 14 months’ production. |
| --- |

| ### Market Movers (Companies) Top Gainers (non-Bank/CU): 1. [Absolute Home Mortgage Corporation](https://retr.app/LoanOfficer/OfficeProfile/176743?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) +14.02% 2. [Associated Mortgage Bankers, Inc.](https://retr.app/LoanOfficer/OfficeProfile/24794?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) +11.03% 3. [Directors Mortgage, Inc.](https://retr.app/LoanOfficer/OfficeProfile/3240?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) +10.33% 4. [Kyber Mortgage Corporation](https://retr.app/LoanOfficer/OfficeProfile/2653540?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1)+10.16% 5. [Full Realty Services, Inc.](https://retr.app/LoanOfficer/OfficeProfile/241835?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) +8.69% 6. [Federal First Lending LLC](https://retr.app/LoanOfficer/OfficeProfile/2381991?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) +8.5% 7. [American Financing Corporation](https://retr.app/LoanOfficer/OfficeProfile/182334?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) +7.39% 8. [Preston Home Loans Inc](https://retr.app/LoanOfficer/OfficeProfile/1759275?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) +7.16% 9. [Loan Haus LLC](https://retr.app/LoanOfficer/OfficeProfile/2516874?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) +7.04% 10. [Eureka Mortgage Planning LLC](https://retr.app/LoanOfficer/OfficeProfile/2456819?type=parent&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) +6.99% Calculations based on last aggregate production of individual LO’s 14 months’ production for companies with at least 20 loan officers. |
| --- |

| **What DISC Reveals About Today’s Loan Officer** **Part 1: Establishing the Industry Baseline**   Mortgage is often described as a relationship-driven sales business. In DISC terms, that usually translates to a simple assumption: loan officers are high-I personalities—outgoing, persuasive, and people-first.   The data tells a more nuanced story.   Using DISC analysis across a broad population of loan officers, we set out to answer a basic question before drawing any performance conclusions: *What does the average loan officer actually look like from a behavioral standpoint?*   Not who performs best. Not who moves companies. Just the baseline. |
| --- |

| ![](https://mortgagemarketintelligence.net/hs-fs/hubfs/RETR%20Newsletter-05-DISC-Diagragram-Peoplewise.png?upscale=true&upscale=true&width=560&name=RETR%20Newsletter-05-DISC-Diagragram-Peoplewise.png) |
| --- |

| [Image Credit: Peoplewise](https://peoplewise.co.uk/tools/psychometrics/disc/?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) **The Dataset** This analysis includes tens of thousands of loan officers observed across the industry, spanning multiple production levels and business models. DISC scores were evaluated alongside production characteristics to ensure the population reflects current market realities.   DISC is not a measure of skill or success. It’s a behavioral framework that helps explain how people tend to communicate, make decisions, respond to change, and operate under pressure.   At scale, those tendencies become patterns.   **The Average Loan Officer DISC Profile**   When you aggregate the data, one thing becomes clear quickly: the industry does **not** skew toward extreme personalities.   Average DISC scores cluster tightly across all four dimensions: - **Dominance (D):** moderate - **Influence (I):** moderate - **Steadiness (S):** moderate - **Conscientiousness (C):** moderate Rather than being defined by one dominant trait, the “average” loan officer exhibits a **balanced behavioral profile**.   In practical terms, this suggests that most loan officers: - Are comfortable making decisions, but not overly forceful - Value relationships, without relying purely on charisma - Tolerate routine and long sales cycles - Respect process, structure, and compliance This balance aligns closely with the realities of mortgage lending, which sits at the intersection of sales, service, and operations. |
| --- |

| ![](https://mortgagemarketintelligence.net/hs-fs/hubfs/RETR%20Newsletter-05-DISC-Average.png?upscale=true&upscale=true&width=560&name=RETR%20Newsletter-05-DISC-Average.png) |
| --- |

| **What Stood Out**   A few observations emerged immediately from the baseline data:   **First, high-D profiles are less prevalent than many leaders expect.** Mortgage does not appear to be dominated by aggressive, hard-charging personalities in the way other sales environments often are.   **Second, S and C traits show up more consistently than the industry’s reputation suggests.** Stability, follow-through, and attention to detail are not edge cases-they’re embedded in the population.   **Third, the industry looks behaviorally balanced, not polarized.** This isn’t a workforce built on extremes. It’s one built on adaptability.   That balance may help explain several common friction points across the industry, from uneven technology adoption to challenges with rapid organizational change. When a population values consistency and process, constant disruption carries a cost.   **What This Baseline Is - and Isn’t**   This analysis does *not* tell us which DISC profiles perform best. It doesn’t rank personalities or predict success.   What it does is establish a clear starting point: **who shows up in mortgage today, behaviorally speaking.**   Understanding that baseline matters. Leadership expectations, recruiting strategies, coaching styles, and change initiatives all tend to assume a certain personality profile. When that assumption is off, misalignment follows.   **What Comes Next**   In a future article, we’d like to segment this same DISC data by **performance quartile**, comparing upper-quartile producers, mid-range performers, and the lower quartile to see where meaningful differences emerge-and where they don’t. Beyond that, we’d like your input.   Should future analysis focus on: - Company type (IMB vs bank vs credit union)? - Purchase-heavy vs refi-heavy production? - Tenure and experience? - Loan officers who stay put vs those who move? DISC data becomes more powerful as the questions get sharper. Let us know what you’d like to explore next.     |
| --- |

| ### Upcoming RETR Training - Mon, Feb 2 @ 2p ET - Intro to RETR: The Modern Loan Officer’s Data Advantage [Register](https://intro.retr.com/?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) *An interactive overview of the RETR tools top loan officers and branch managers use to find agents, strengthen relationships, and uncover new opportunities using data.* - Wed, Feb 4 @ 12p ET – The Recruiting Advantage: How Top Lenders Win Loan Officers with Data, Not Guesswork [Register](https://us02web.zoom.us/meeting/register/7dhGA-1BReiG4rz0GBHNqw?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) *Learn how to identify, prioritize, and recruit the right loan officers using real production data, relationship intelligence, and proven insights. This class is for leaders who want to recruit with precision-not volume.* - Thurs, Feb 5 @ 2p ET - What is RETR? [Register](https://intro.retr.com/?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) *An overview of the many tools available to you in RETR – from agent and LO research, to list building and bulk contact exports, and borrower retention and refi finder tools, and more!* |
| --- |

| ### Recent RETR Features - Home Value Reports: Deployed Enterprise Dashboards - List Building Improvements - API: Launch Enterprise User Beta |
| --- |

| ### Is RETR Better?   When it comes to mortgage market intelligence, you have a handful of options, and RETR is one that truly stands out. Here’s what **Jordan Nutter**, a top producer from **NFM Lending** has to say about RETR: “I use RETR as a research tool to better understand an agent’s business before connecting with them. It helps me tailor my conversations, add value faster, and position myself as a strategic partner rather than just another lender.”   |
| --- |

| ![](https://mortgagemarketintelligence.net/hs-fs/hubfs/User%20Testimonial%20-%20Jordan%20Nutter.png?upscale=true&upscale=true&width=560&name=User%20Testimonial%20-%20Jordan%20Nutter.png) |
| --- |

| But you don’t have to take their word for it. RETR offers a [free trial](https://retr.app/?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9-_e_tm-593C4FBgXD5uk-lDiZhyIN7bLjAlVm44XyRLOlOhAXPF4foR4b9NcrBa2zLhI1) to loan officers, branches, and mortgage companies to judge the quality of the data and insights for themselves. |
| --- |

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